How soon can we connect after I send a message?
Our spirited team typically vibes back within 24 hours. During peak times, though, we might take a little longer to reach back.
To keep the good vibes flowing, try to avoid sending multiple messages about the same issue—it might push you back in our queue. But don't worry, we treasure every conversation and we promise to get back to you as soon as we can
What payment methods can I use for my Isla Ida treasures?
Shopping with us is as easy as a calm sea breeze. You can use Visa, MasterCard, American Express, Discover, PayPal, or even pay 30 days later with KLARNA.
Rest assured, all your transactions are securely encrypted for your peace of mind.
When will my boho goodies be dispatched?
We share your excitement! We process and dispatch all orders within 1-2 business days. Once your boho treasures are on their voyage, you'll receive a confirmation email filled with tracking details.
How long before my Isla Ida gems reach me?
Waiting for your order can be like anticipating the sunrise at Ibiza, right? Our standard shipping usually takes around 1-3 business days.
Keep in mind, these are just estimates as the currents of delivery can sometimes vary.
Do you ship to the UK?
Whether you're in the heart of London or the remote highlands of Scotland, we ship from our warehouse in Hounslow directly to your doorstep. However, do note that shipping times might vary depending on your specific location within the country
What if my Isla Ida pieces don't resonate with me?
We want you to adore your Isla Ida pieces as much as we do!
If you're not completely over the moon, you can return items within 100 days of receiving them, provided they are unused, undamaged, and in their original packaging.
Can I trust your website with my details?
Absolutely, Islander! Your security is a priority for us. Our website uses advanced SSL encryption technology, ensuring your details are secure.
What if the item I desire is out of stock?
We're really sorry if the item you've set your heart on is out of stock.
We recommend checking back often, as we replenish our stock regularly. You can also join our newsletter tribe to stay in the loop about restocks, new pieces, and special offers.
Can I change my mind about my order?
We get it—sometimes the winds of preference change! We process and ship orders swiftly, so if you need to cancel or modify your order, please contact us as soon as you can.
We can't guarantee changes once an order has been processed, but we'll always do our best to help you out.
How can I track my boho treasures?
Once your order embarks on its journey, we'll send you a confirmation email with a tracking number.
Use this number to monitor your order's progress. If you need any help, don't hesitate to reach out—let's make sure your Isla Ida gems find their way to you as smoothly as possible.
Can't find what you're looking for?
Hey, Islander! If our FAQs didn't answer your question or if you're looking for something specific, don't fret!
We promise we'll get back to you as soon as we can. After all, our community is like a spiritual circle around a beach bonfire—we're here to support each other. Looking forward to hearing from you!