At Isla Ida, we take pride in providing high-quality products to our customers. We offer a 1-year warranty on all technical and manufacturing issues, as well as a 6-month warranty on colors for our metal products.
If you encounter any technical or color issues within the warranty period, simply send an email to firstname.lastname@example.org and we'll be happy to assist you. We'll provide you with store credit equal to the value of the product you purchased.
Please note that our waxed cord bracelets, such as our charity bracelets, are not covered under warranty for color fades. These bracelets are designed to be worn in various environments, such as in the shower or while surfing, and fading is a natural occurrence that adds character to the bracelet.
Additionally, normal wear and tear or scratches are not covered under warranty. We believe that these signs of use add to the unique story of your Isla Ida product.
We value your satisfaction with our products and are committed to providing excellent customer service. If you have any questions or concerns, please don't hesitate to contact us.